The Frequently Asked Questions are as follows:
Do I have to be a member to purchase?
To create an account is fast and easy, and you can store your shipping information for future purchase. Besides, there’s a “Wish List” function in the member profile, for customers to create a list of their favorite model cars.
Join INNO-Models.com membership is free. Your privacy will be protected. We will not disturb you unless it’s regarding to your orders.
What forms of payment do you accept?
We accept, for now, the two most important credit cards: Visa and MasterCard.
How do I order an item marked as “Pre-Order” or “Back Order”?
You can add the pre-order or back-order items to your shopping cart, and check out normally. You will enter your payment information as usual, but please note that your order will not be charged until the stock physically arrives to our warehouse.
If the goods are ready to ship within 30 days of your original ordering date, we will automatically charge your card and ship your order upon arrival.
If it has been more than 30 days since your order was placed and the stock arrives to our warehouse then our staff will contact you to confirm your order before it is processed.
What is your exchange policy?
Please refer to our return & exchange policy below.
Should a return or exchange be necessary, you must first contact us for a Return Authorization number within 14 days of the shipment of your order. Any packages shipped back to our offices without a Return Authorization number displayed on the outer packaging will be refused and returned to you. Please note that all shipping costs are nonrefundable. Any and all items returned must be in original sellable condition including all packaging. It is your responsibility to ensure that each item is well packed for the return shipment as we are not able to give full credit for any items that are received back in less than perfect condition. We advise insuring any items that you may return for this reason. Upon receiving your item we will issue your choice of the remaining balance in either store credit or a refund. Please contact us if you have any questions.
Should you receive a damaged item and would prefer to exchange it for a new one, it will be replaced with an identical item from our stock to the best of our ability. Please contact us to notify us of any damages immediately after receipt of your item. In the event that a replacement is not available, we will offer store credit or a refund.
While we make our best efforts to support all models sold on this website, please understand that limited quantities of parts are available and we are typically only able to supply spare parts for up to 6 months after a product has released. Please contact us for additional details if you need a replacement part for your model.
How will my order be shipped?
In Stock Orders
Items currently in stock will ship from our warehouse within 48 hours of receiving your order.
An item marked with “Pre-Order” status means that this item is still under production and is not immediately available for shipment. Pre-ordering an item from our website means that we will reserve stock for you and ship your order as soon as the model completes production. Please note that you will not be charged for your purchase until the model is in our warehouse and ready to ship.
If an item is very popular we will occasionally run out of stock in our primary warehouse. When this happens we will determine if another production can be scheduled or additional goods can be transported from our secondary overseas warehouse.
If you place an order for an item with “Back-Order” status then please note that your credit card will not be charged until the goods are in our warehouse and are ready to ship. Please be aware that we do not accept PayPal payment for back order items.
We strive to make the shipping process as simple for our customers as possible.
Please note that our international rates are calculated on a per-country basis and do not include any taxes or duties. Please consult your local customs office for more information on the duties and fees charged by your country, as we have no direct control over these costs.
How do I track my order?
If you have an account on our website, simply log in and view your order history.
If you purchased as a guest, refer to the order confirmation email that the system automatically sends to your email.
You can track your order by Track My Order link on the footer.
We value your privacy.
Apply for INNO Club Membership
Apply for INNO Club Membership for free and get a special discounts at INNO-Models.com.
You have preferential treatment when you pre-order a INNO model and benefit with special discounts.
Be informed with a personalized Newsletter with models of you preference.